Crossrope, LLC ("Crossrope") respects your privacy, and is committed to reasonable measures to safeguard personally identifying information you may share with us.
If you have questions or concerns regarding The Policy, you should first contact us at support@Crossrope.com.
What Information Do We Collect?
We only have access to collect information that you voluntarily give us via email or other direct contact from you. We are the sole owners of the information collected on www.Crossrope.com. We will not sell or rent this information to anyone other than as permitted by The Policy, or specifically authorized by you.
If you choose to register with us and create a user profile you are required to enter your name, email, and create a password. Additionally, you have the option of storing your shipping address.
Guest users are only required to provide as much information as is reasonably necessary to complete any transaction for which they have initiated, including an email address, billing, and shipping information. However, unlike a registered user who may opt to have billing and shipping information stored, guest users billing and shipping information will not be stored and will only be used for purposes of completing the transaction for which it was provided.
We will be using browser session data to store your shopping cart as well as your session while you browse the site. Your data will be stored only for that browser session. However, if you have logged in as registered user, then your activities will be saved by browser session and stored on the server with a session ID.
Like many companies, we monitor the use of the website by collecting aggregate information. No personally identifiable data are collected in this process. Typically, such information comprises customer demographics, traffic patterns, sales, and site usage. This information is used for our commercial purposes, including to improve usability, performance and effectiveness of the website.
In some instances, we may collect aggregate data through cookies and similar files. The majority of web browsers accept cookies and similar files, but you can usually change the browser settings to prevent this. However, if you do so, some functionality of www.Crossrope.com may be impaired or lost, particularly any site customization features.
Our website may provide links to third-party websites that are outside of our control and not covered by The Policy, e.g. Facebook® and Twitter®. We encourage you to review the privacy policies posted on these (and all) sites to learn about those sites policies and practices with respect to your personally identifying information.
Any improper collection or misuse of personally information provided to Crossrope may be a violation of The Policy and should be reported to support@Crossrope.com
How is the information obtained by Crossrope used?
Whether you visit www.Crossrope.com as a guest or register as a user and create a profile, your information is used to provide the service or transaction you requested.
We may share your personally identifiable information with authorized third-parties agents or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we must share your name and address with a shipping company.
Any comments, statuses, updates, +1, tweets, etc that you voluntarily share on a Crossrope social media page may appear on www.Crossrope.com in the scrolling bar that shows activity on our pages or profiles.
We may collect and share personally identifiable information when we have a good faith belief that access, use, or disclosure of such information is reasonably necessary to satisfy any applicable law, rule, regulation, or enforceable governmental or administrative request, enforce our applicable Terms of Service, including investigation of potential violations, detect, prevent, or address fraud, security or technical issues, or protect against harm to the rights, property or safety of Crossrope, our users or the public.
Our use of information other than for the purpose of completing a requested transaction or service is on an opt-in basis. This means that you will not receive communications from us regarding, for example, specials, new products or new services, unless you have given us affirmative permission to receive such communications.
How are the Privacy Rights of younger users treated?
Our web sites do not target and are not intended to attract children under the age of 13. We do not knowingly collect information from or about children under the age of 13. Child Online Privacy Protection Act.
How your information may be shared with advertisers or other Third Parties?
We provide such information to our subsidiaries and affiliated companies who may render services with us or on our behalf. We may also provide such information to other trusted business partners of ours who process information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with The Policy and any other appropriate confidentiality and security measures. We may share non-personal, aggregate information regarding customer demographics, traffic patterns, sales, and site usage with our partners, advertisers or sponsors. We may offer some services on or in collaboration with other Internet web sites. Personally identifiable information that you provide to those third-party sites may be sent to us so that we can deliver the requested service. We process such information under The Policy. Similarly, we may provide access to third party applications, such as gadgets or extensions, through our website. Any information when you enable such a third party application is processed under The Policy. Any information collected by a third party application provider is governed by their privacy policies. Except as stated elsewhere in The Policy, we will not disclose personally identifiable information about our users to any third party without your prior consent.
How is personal information changed or removed?
You may contact us any time at support@Crossrope.com to request any of the following: 1) see what personally identifiable information we have about you, if any, 2) change or correct any personally identifiable information we have about you, 3) have us delete any personally identifiable information we have about you, 4) express any concern you have about our use of your personally identifiable information. It is not technologically possible to change or delete each and every instance of the information we hold on you from our systems, and data may remain in non-erasable or aggregate form. We may retain data for a period in our backup or temporary systems. We may also retain some information for longer periods as required by law, contract, or auditing requirements.
What is Crossrope's Security?
We store your personal data on a secure server that is password protected and shielded from the outside world by a firewall. We have in place policies that are intended to ensure, as far as possible, the security and integrity of all our information, including your personally identifying information. However, no system or information can ever be fully protected against every possible hazard. As a result, we cannot ensure or warrant the security or privacy of any information you provide to us and, accordingly, you do so at your own risk.
Whenever we collect particularly sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, looking for "https" at the beginning of the address of the web page, or referring to the web badge that insures www.Crossrope.com uses Authorize.net services.
How will you know of changes to The Policy?
We may change The Policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version. The Policy was last updated August 28, 2014.
Does Crossrope follow the requirements of the US Department of Commerce EU Data Protection Safe Harbor Framework?
Yes. We collect and use personal information from the European Union according to the Policy and in adherence to the safe harbor framework developed by the United States Department of Commerce in coordination with the European Commission for protecting personal data from the EU.
What about the rights of those in Crossrope's place of business, Virginia?
Residents of the State of Virginia have the right to request a list of all third parties to which Crossrope has disclosed certain information during the preceding year for the third parties' direct marketing purposes.
However, it is our policy to neither disclose personal information, nor to sell such information to third parties for direct marketing purposes. In the future if The Policy changes in this respect, you have given us your email address to contact you with any material changes, and you are a Virginia resident and want such a list, please contact us at support@Crossrope.com
How can you contact Crossrope with inquiries or complaints?
If you have any questions or complaints about The Policy, please contact us at support@Crossrope.com. You may also contact us by mail at Crossrope, 1100 Exploration Way Ste 302E, Hampton, VA 23666. Complaints will be resolved internally in accordance with our complaints procedures. [If you live in the European Union and efforts to resolve the matter internally are unsatisfactory, the complaint may be submitted to the American Arbitration Association, which has been selected as the independent recourse mechanism to resolve complaints and disputes relating to treatment of data originating in the European Union under this policy.]
References to "we," "us," and "our" references to Crossrope, LLC and its affiliates.