Product Use and Warranty

We know that purchasing a Crossrope set is an important investment in yourself. Which is why we are determined to meet or exceed your expectations every step of the way and are committed to backing that up with our warranty. Please note, as with any jump rope, that rope wear and tear is normal and not covered by warranty.

Warranty Details:

Our “non-bluetooth connected” interchangeable jump rope handles (2020 model or newer) that are compatible with our weighted ropes and ropeless attachments, are covered by our limited lifetime warranty. If there is an issue with your handles, we do our best to make it right.
AMP™ handles are covered by two separate warranty policies. Our Limited Lifetime Warranty covers the material and workmanship of the products' non-electronic materials, parts, and functionality. We also offer a One-year warranty on the battery and electronic components inside the AMP™ handle. You may extend the one-year warranty to three years by purchasing an AMP Two-Year Extended Warranty separately.
Our ropes and ropeless attachments are not covered by warranty. These may wear out over time and you will eventually need to replace your ropes.

Here are some factors that affect rope longevity:

Rope Longevity Factors
Volume and location of use: Ropes can be used outdoors, but indoor use will extend the rope life. Using our jump rope mat will greatly extend your rope's longevity.
Frequency and duration of use: More use = faster wear
Temperature: Prolonged use in very cold temperatures can reduce rope life
Rope thickness: Heavier ropes have a thicker plastic coating and last longer

Limited Lifetime Warranty - What Is Covered

1- Fitness and Performance Slim and Power Handles (Non-Bluetooth Connected):

Crossrope warrants that the Fitness and Performance Slim and Power Handles (Product), 2020 versions and newer, shall be free from defects in material and workmanship for the Life of the Product when the Product is used under normal uses and conditions and as recommended in the Product Use, Safety, & Care Guide. To best maintain ropes and handles, we recommend wiping handles with a dry cloth after each use, storing in a cool, dry place, and keeping them away from water or moisture.

During the warranty period Crossrope will, at no additional charge to you, replace any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Lifetime Warranty.

Original Proof of Purchase is required to invoke this warranty.

2- AMP™ Handles:

Crossrope warrants that the AMP™ handles shall be free from defects in material and workmanship of “non-electronic” pieces for the Life of the Product when the Product is used under normal uses and conditions and as recommended in the Product Use, Safety, & Care Guide. To best maintain handles, we recommend wiping with a dry cloth after each use, storing them in a cool, dry place, and keeping away from water or moisture.

Original Proof of Purchase is required to invoke this warranty.

Limited Lifetime Warranty - What Is Not Covered

1- Fitness and Performance Slim and Power Handles (Non-Bluetooth Connected) and AMP™ Handles:

This Limited Lifetime Warranty does not cover normal wear and tear on items such as, but not limited to, ropes, ropeless attachments, training or carry bags, handles purchased prior to 2020, and handles outside of our Fitness and Performance Slim and Power Handles.

This warranty is void if the Product is improperly stored, misused, altered and/or modified in any way.

It does not cover accident/damage such as scratches, cosmetic damage, or normal wear and tear that does not affect the performance of the Product.

Variations in bearing performance such as noise or differences in spin time are considered normal and may change over time. Handle bearing variations are not covered under warranty unless the bearing performance negatively affects the performance of the Product while jumping.

Any evidence of alteration, erasing, or forgery of proof-of-purchase documents voids this Limited Lifetime Warranty. This Limited Warranty applies only to Products purchased from Crossrope.

One-Year Warranty - What Is Covered

1- AMP™ Handles:

Crossrope warrants that the AMP™ handles shall be free from defects in material and workmanship of all electronic pieces and parts for One Year after receipt of the product. AMP™ handles must be used under normal uses and conditions and as recommended in the Product Use, Safety, & Care Guide.

2- SpinJumper™:

Crossrope warrants that the SpinJumper shall be free from defects in material and workmanship of all pieces and parts One Year after receipt of the product. SpinJumper must be used under normal uses and conditions and as recommended in the Product Use, Safety, & Care Guide.

AMP Two-Year Extended Warranty - What Is Covered

1- AMP™ Handles:

This extended warranty is applicable to AMP Handles (sold separately) and is offered to customers who wish to extend the One-Year Warranty on the battery and electronic components to three (3) years from the date of (AMP Handles/Set) purchase.

The extended warranty is only valid if purchased within the first 60 days after buying an AMP product. If you bought your extended warranty after those 60 days, please get in touch with customer support for a refund.

During the extended warranty period Crossrope will, at no additional charge to you, replace any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Two-Year Extended Warranty.

To submit a warranty claim, please complete the form here.