Product Use and Warranty

We know that purchasing a Crossrope is an important investment in yourself. We’re determined to meet or exceed your expectations every step of the way, and we back that up with our warranty. We ask that you remember that a jump rope is a product you repeatedly strike against the ground and, therefore, wear and tear is normal and should be expected.

Our Warranty Details:

  • Our interchangeable jump rope handles that are compatible with our weighted ropes are covered by a lifetime warranty; if there is an issue with your handles, we will make it right. If an LE Handle is no longer in stock, a comparable replacement will be available.

  • Our ropes are not covered by warranty. All ropes wear out over time, and you will eventually need to replace your ropes. Here are some factors that affect rope longevity:

 

Rope Longevity Factors
Volume of use outdoor use compared to indoor use: outdoor use is fine, but indoor use extends rope life
Frequency and duration of use: more use = faster wear
Temperature: prolonged use in very cold temperatures can reduce rope life
Rope thickness: heavier ropes have a thicker plastic coating and last longer

 

What Is Covered

Crossrope warrants that the Fitness and Performance Slim and Power Handles (Product) shall be free from defect in material and workmanship for the Life of the Product when the Product is used under normal uses and conditions and as recommended in the Product Use, Safety, & Care Guide. To best maintain ropes and handles, we recommend wiping handles with a dry cloth after each use, storing in a cool dry place, and keeping away from water or moisture.

During the warranty period Crossrope will, at no additional charge to you, replace any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Lifetime Warranty.

Original Proof of Purchase is required to invoke this warranty.

 

What Is Not Covered

This Limited Lifetime Warranty does not cover normal wear and tear on items such as, but not limited to, ropes, training or carry bags, and handles outside of our Fitness and Performance Slim and Power Handles.

This warranty is void if the Product is improperly stored, misused, altered and/or modified in any way.

It does not cover accident/damage such as scratches, cosmetic damage, or normal wear and tear that does not affect the performance of the Product.

Variations in bearing performance such as noise or differences in spin time are considered normal and may change over time. Handle bearing variations are not covered under warranty unless the bearing performance negatively affects the performance of the Product while jumping.

Any evidence of alteration, erasing or forgery of proof-of¬ purchase documents voids this Limited Lifetime Warranty. This Limited Warranty applies only to Product purchased from Crossrope.

To submit a warranty claim, please complete the form here.