Love at First Jump GUARANTEE

We love our jump ropes, and we know you will too. If you've used any other jump rope in your life, you'll notice a big difference. If you haven't, then look no further. And if you're not satisfied, then we're not either.

60 Days to Jump - Our Guarantee

You'll notice the difference on Day 1, but we'll give you the full 60 days to test our ropes. If you haven't fallen in love by then, return it for free.*

*Free US returns

Our Return Policy

It's simple. From the day you receive your products, you have 60 days to make a return. This applies to any of our products (except apparel, that must be tagged and unworn and in original packaging).

How do I make a return?

Head to our Help Desk to start the process.

What about Crossrope products I didn't buy on

If you bought your Crossrope gear from another retailer, please contact them first for exchanges or returns. If they’re not able to help, just call, email, or chat with us, and we’ll work with you to find a solution.

Something's not right. How do I request a replacement?

We will happily replace any product that does not perform to Crossrope's high expectations, under normal use and within the functional life of the product.

Wait! You didn't answer my question.

We have a library of help articles, and if you can't find your answer, send us a message.