Products
Try for 60 days, risk-free. Send it back in any shape, for any reason.
Love it or your money back.

Try for 60 days, risk-free. Send it back in any shape, for any reason.

Receive free US return shipping and a full refund, no questions asked.
Free US returns.

Receive free US return shipping and a full refund, no questions asked.

60 Days to Jump - Our Guarantee

We're giving you 60 days to see the difference for yourself. Use our ropes as much as you'd like and if you aren't convinced, return them for free*. No questions asked.

*Free returns apply to US customers only. $40 restocking fee for Jump Zone Flooring returns.

Our Return Policy

Our return policy applies to any of our physical products (for apparel returns, your items must be tagged and unworn and in original packaging). Please note our return policy does not apply to subscription products including our Crossrope Membership.

FREE STANDARD SHIPPING

All orders ship free over $200 with ground shipping. Shipping is always free for returns (US only, excludes Jump Zone Flooring).

How do I make a return?

Head to our Help Desk to start the process.

What about Crossrope products I didn't buy on Crossrope.com?

If you bought your Crossrope gear from another retailer, please contact them first for exchanges or returns. If they’re not able to help, just call, email, or chat with us, and we’ll work with you to find a solution.

Something's not right. How do I request a replacement?

We will happily replace any product that does not perform to Crossrope's high expectations, under normal use and within the functional life of the product.

Wait! You didn't answer my question.

We have a library of help articles, and if you can't find your answer, send us a message.