Crossrope, LLC ("Crossrope") respects your privacy, and is committed to reasonable measures to safeguard personally identifying information you may share with us.
If you have questions or concerns regarding The Policy, you should first contact us here.
WHAT INFORMATION DO WE COLLECT?
THROUGH OUR WEBSITE
We only have access to collect information that you voluntarily give us via email or other direct contact from you. We are the sole owners of the information collected on www.crossrope.com. We will not sell or rent this information to anyone other than as permitted by The Policy, or specifically authorized by you.
If you choose to register with us and create a user profile you are required to enter your name, email, and create a password. Additionally, you have the option of storing your shipping address.
Guest users are only required to provide as much information as is reasonably necessary to complete any transaction for which they have initiated, including an email address, billing, and shipping information. However, unlike a registered user who may opt to have billing and shipping information stored, guest users billing and shipping information will not be stored and will only be used for purposes of completing the transaction for which it was provided.
We will be using browser session data to store your shopping cart as well as your session while you browse the site. Your data will be stored only for that browser session. However, if you have logged in as registered user, then your activities will be saved by browser session and stored on the server with a session ID.
Additional network and location information collected may include type and version of browser used when you login to the online store, language, OS version, resolution, website operating elements, your web IP address, web browsing information, and geographic location, such as the region contained in the account information you have provided.
Like many companies, we monitor the use of the website by collecting aggregate information. No personally identifiable data are collected in this process. Typically, such information comprises customer demographics, traffic patterns, sales, and site usage. This information is used for our commercial purposes, including to improve usability, performance and effectiveness of the website.
In some instances, we may collect aggregate data through cookies and similar files. The majority of web browsers accept cookies and similar files, but you can usually change the browser settings to prevent this. However, if you do so, some functionality of www.crossrope.com may be impaired or lost, particularly any site customization features.
Our website may provide links to third-party websites that are outside of our control and not covered by The Policy, e.g. Facebook® and Twitter®. We encourage you to review the privacy policies posted on these (and all) sites to learn about those sites policies and practices with respect to your personally identifying information.
Any improper collection or misuse of personally information provided to Crossrope may be a violation of The Policy and should be reported here.
We may also collect personal testimonials via surveys, questionnaires, reviews, or through our social media channels (Facebook, Twitter, Instagram, YouTube, Pinterest).
When you use one of our Apps, you will be given the opportunity to create a “User Profile” and when you do so we may ask you to provide information about yourself such as an email address, weight, height, age, and location. Only your email address is required to set up a User Profile; the rest of the information that you may provide is optional. We use your weight, height, and age in order to calculate calorie count while using our products, so should you decline to provide us with that information, we may be unable to provide you with an accurate calorie count.
Once your User Profile is created, anytime you log on to the App, we will collect additional information and add it to your User Profile, such as the number of times you have logged on, the dates you logged on, fitness performance history (calories burned, number of jumps, etc.) and any other information that may be available from time to time. We will also track how you have rated our service so that we can continue to make improvements.
You acknowledge that your User Profile information may be personal to you, and by creating an account and providing such information through the use of our services, you allow others, including Crossrope, to identify you and therefore you may not be anonymous. Should you choose to participate in our “Leaderboard” feature, information included in your User Profile, including any achievements or milestones earned via the services may be displayed on the “Leaderboard” and will be visible to other participants. You may choose to end your participation in the “Leaderboard” feature at any time. User Profiles are set to private by default, which means that other registered Crossrope users will only be able to view your User Profile, including your fitness performance history (as described above), your Crossrope “Leaderboard” name, and your location and age (if you have provided it), and those users can contact or follow you through the services only if you have affirmatively chosen to participate in the Crossrope “Leaderboard”. If you choose not to participate in the Crossrope “Leaderboard”, only members who you approve as followers can see your profile and fitness performance history, and you can remove other users from your followers.
In addition to information you provide directly, we may receive information about you from other sources, including through third party services and organizations, to supplement information provided by you. For example, when using our App, we will receive standard information analytics, including the device you are using to access the App, its operating system, and your location. In addition, if you access our services through social media sites such as Facebook®, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through social media accounts may include your name, your social media site user identification number, your username, location, gender, birth date, email, profile picture and your social media contacts. This supplemental information allows us to verify information that you have provided to Crossrope and to enhance our ability to provide you with information about our business, products and services.
HOW IS THE INFORMATION OBTAINED BY CROSSROPE USED?
Whether you visit www.crossrope.com as a guest, register as a user and create a profile, or sign up for service through an App, your information is used to:
- provide the service or transaction you requested;
- generally manage individual information and accounts;
- respond to questions, comments, and other requests;
- provide access to certain areas, functionalities, and features of our services;
- assist with monitoring your performance, fitness and health related statistics and usage trends, including calorie count, number of jumps, etc.;
- personalize exercise and activity goals for you based on your settings and your historical exercise or activity data;
- communicate with you about logistical matters, including product deliveries and product servicing visits; and review and contact you to answer requests for technical support.We may also use your information for administrative purposes, including to:
- measure interest in our services;
- develop new products and services;
- ensure quality control;
- verify individual identity;
- communicate about individual accounts and activities on our services and systems, and, in our discretion, changes to any of our policies;
- send emails or text messages to the email address or telephone number you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, delivery updates, or system maintenance;
- process payment(s) for products or services purchased; and
- maintain and administer our services.
We may share your personally identifiable information with authorized third-parties agents or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we must share your name and address with a shipping company.
Any comments, statuses, updates, +1, tweets, etc that you voluntarily share on a Crossrope social media page may appear on www.crossrope.com in the scrolling bar that shows activity on our pages or profiles.
Personal testimonials shared voluntarily may be used within emails and website pages.
We may collect and share personally identifiable information when we have a good faith belief that access, use, or disclosure of such information is reasonably necessary to satisfy any applicable law, rule, regulation, or enforceable governmental or administrative request, enforce our applicable Terms of Service, including investigation of potential violations, detect, prevent, or address fraud, security or technical issues, or protect against harm to the rights, property or safety of Crossrope, our users or the public.
Our use of information other than for the purpose of completing a requested transaction or service is on an opt-in basis. This means that you will not receive communications from us regarding, for example, specials, new products or new services, unless you have given us affirmative permission to receive such communications.
HOW ARE THE PRIVACY RIGHTS OF YOUNGER USERS TREATED?
Our web sites do not target and are not intended to attract children under the age of 13. We do not knowingly collect information from or about children under the age of 13. Child Online Privacy Protection Act.
HOW YOUR INFORMATION MAY BE SHARED WITH ADVERTISERS OR OTHER THIRD PARTIES?
We provide such information to our subsidiaries and affiliated companies who may render services with us or on our behalf. We may also provide such information to other trusted business partners of ours who process information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with The Policy and any other appropriate confidentiality and security measures. We may share non-personal, aggregate information regarding customer demographics, traffic patterns, sales, and site usage with our partners, advertisers or sponsors. We may offer some services on or in collaboration with other Internet web sites. Personally identifiable information that you provide to those third-party sites may be sent to us so that we can deliver the requested service. We process such information under The Policy. Similarly, we may provide access to third party applications, such as gadgets or extensions, through our website. Any information when you enable such a third party application is processed under The Policy. Any information collected by a third party application provider is governed by their privacy policies. Except as stated elsewhere in The Policy, we will not disclose personally identifiable information about our users to any third party without your prior consent.
HOW IS PERSONAL INFORMATION CHANGED OR REMOVED?
You may contact us any time at here to request any of the following: 1) see what personally identifiable information we have about you, if any, 2) change or correct any personally identifiable information we have about you, 3) have us delete any personally identifiable information we have about you, 4) express any concern you have about our use of your personally identifiable information. It is not technologically possible to change or delete each and every instance of the information we hold on you from our systems, and data may remain in non-erasable or aggregate form. We may retain data for a period in our backup or temporary systems. We may also retain some information for longer periods as required by law, contract, or auditing requirements.
HOW CAN YOU ACCESS AND/OR CHANGE YOUR PERSONAL INFORMATION?
Regarding your communication preferences, you can control your email communication preferences by selecting the link to update your email preferences in the footer of our email communications. Alternatively, you may contact us here to assist you.
You may request access to your personal data and supplementary information by contacting us here. We will take reasonable measures to confirm the authenticity of the request. If we have a reasonable basis to believe that your request is fraudulent and/or cannot be verified, or certain personal data rights are not stipulated by law in your country and region, we will reject your request.
WHAT IS CROSSROPE'S SECURITY?
We store your personal data on a secure server that is password protected and shielded from the outside world by a firewall. We have in place policies that are intended to ensure, as far as possible, the security and integrity of all our information, including your personally identifying information. However, no system or information can ever be fully protected against every possible hazard. As a result, we cannot ensure or warrant the security or privacy of any information you provide to us and, accordingly, you do so at your own risk.
Whenever we collect particularly sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way through the third party services of Paypal, Braintree (a Paypal subsidiary), or Amazon.
HOW WILL YOU KNOW OF CHANGES TO THE POLICY?
We may change The Policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version. The Policy was last updated August 13, 2020.
WHAT ABOUT THE RIGHTS OF THOSE IN CROSSROPE'S PLACE OF BUSINESS, NORTH CAROLINA?
Residents of the State of North Carolina have the right to request a list of all third parties to which Crossrope has disclosed certain information during the preceding year for the third parties' direct marketing purposes.
However, it is our policy to neither disclose personal information, nor to sell such information to third parties for direct marketing purposes. In the future if The Policy changes in this respect, you have given us your email address to contact you with any material changes, and you are a North Carolina resident and want such a list, please contact us here
HOW CAN YOU CONTACT CROSSROPE WITH INQUIRIES OR COMPLAINTS?
If you have any questions or complaints about The Policy, please contact us here. You may also contact us by mail at Crossrope, 1639 Green St Ste D, Raleigh, NC 27603. Complaints will be resolved internally in accordance with our complaints procedures.
References to "we," "us," and "our" references to Crossrope, LLC and its affiliates.