AMP Troubleshooting
Where do I download the Crossrope App to use AMP?
Search Crossrope on the App Store, or go here
Do I need a subscription to use AMP?
Yes, a subscription to our Crossrope Membership is required to unlock the full AMP features on your iOS device ($14.99 $9.99 / mo). With your subscription, you’re able to pair your AMP handles to the Crossrope app and take advantage of personalized jump targets, free jump mode, benchmark mode, and all the activity and stats tracking.
The AMP handles without a membership still live up to the high performance standards, but you will not have access to its connected features.
How do I get a Membership?
In the Crossrope App, you’ll be prompted to purchase a Membership through the App Store when you try to use AMP.
How do I activate AMP if I already have the Crossrope app and don’t see the screen that says “I Have AMP”?
Make sure you have the latest version from the App Store, and click on the Gray Bar at the bottom of the All Segment that says “AMP: Learn More or Pair”. Then, click on Pair AMP Handles, and you’ll be prompted to pair your handles. Alternatively, you can click on the lightning bolt in the top-left corner to access AMP.
How do I turn the AMP handles on and off?
To turn the handles on, press the power button on the handle, and the LED should start flashing, signifying the device is on and in pairing mode. When you’ve paired to the Crossrope App, the handle will beep and the LED will stay on.
To turn the handles off, hold down on the power button on the handle for 2 seconds. You’ll hear a downward jingle and see the LED turn off, signifying that the handle is off. The handle also automatically turns off after not being used for a while to save battery.
I’ve paired my handles! How do I pair them the next time I open the app?
Open the app, turn on your handles, and most of the time the handles should automatically pair to the app. You can tell the handle is paired by the handle beeping, the handle LED turning on, and the circle in the top left corner of the app turning green.
If you open the app to browse around for a few minutes without pairing, you might see a gray bar at the bottom of the app that says “Pair AMP Handles”. If so, click that bar and turn the handles on to pair them.
The handles aren’t turning on, what should I do?
Most batteries should come partially charged, but you likely need to charge your battery. Unscrew the cap from the Bluetooth-connected handle, take the battery out, and plug in the included charging cable into the battery. Plug the other end into the wall, and the battery should charge in around an hour. Then, insert the battery back into the handle, screw the cap on, and the handle should turn on.
Is AMP available on Android?
For launch, AMP is only available on iPhones and iPads. Android will be supported in early 2023.
I have an Android, what should I do?
AMP support on Android is coming soon! For now, download the Android app here, and feel free to look through the workouts and tutorials. We’ll let you know when AMP is supported in the new version, and then you can download the update from the Play Store.
If I already have the All-Access Premium Membership, do I need another Membership for AMP?
Nope, only one app Membership is required. The app will recognize your existing Membership and not ask you to get another one.
What data is AMP capable of tracking?
AMP tracks your number of jumps, current JPM (jumps per minute), max JPM, average JPM, maximum jump streak without tripping, jumps in each interval, and more!
Do I need to charge AMP handles before starting?
AMP handles are ready to be used immediately. You do not need to charge them before first use.
When do I need to charge AMP handles?
The battery will last for about 6 months before needing a charge. You will need to charge the battery if a red icon is shown in the app indicating a low battery, or you may need to charge the battery if the handle isn't turning on at all.
Have more questions? Visit our Crossrope Help Center.
