Product Use and Warranty

We know that purchasing a Crossrope is an important investment in yourself. We’re determined to meet or exceed your expectations every step of the way and we back that up with our warranty. We ask that you remember that a jump rope is a product you repeatedly strike against the ground and, therefore, wear and tear is normal and should be expected.

Our Warranty Details:

  • Our handles are covered by a 2-year warranty; if there is an issue with your handles, we will make it right.

  • Our ropes are not covered by warranty. That does not mean our ropes aren’t excellent quality and durable. It just means that all ropes wear out over time and you will eventually need to replace your ropes. Here are some factors that affect rope longevity:
Rope Longevity Factors
Volume of use outdoor use compared to indoor use: outdoor use is fine, but indoor use extends rope life
Frequency and duration of use: more use = faster wear
Temperature: prolonged use in very cold temperatures can reduce rope life
Rope thickness: heavier ropes have thicker plastic coating and last longer

If you feel like the product did not meet your performance and quality expectations, please contact us and we will be happy to send you a replacement.

Have questions?

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