Domestic Shipping (US)
|Delivery Service||Expected delivery|
|USPS Priority||2-4 business days within the U.S.|
|USPS Express||1–2 business days within the U.S.|
|DHL Expedited||2-5 business days within the U.S.|
|FedEx Ground||2–6 business days within the contiguous U.S; 3–7 business days to and from Alaska and Hawaii.|
|FedEx Standard Overnight||Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences.|
|FedEx 2Day||By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).|
|FedEx Express Saver||Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days. Available throughout all states except Alaska and Hawaii.|
CustomsPlease note that any customs, tariffs, or additional taxes are not included with the DHL shipment cost and are the responsibility of the customer upon delivery. These fees are prepaid with FedEx shipping. These fees vary by country and are not the responsibility of Crossrope.
|Delivery Service||Expected delivery|
|DHL Global Mail Packet Plus (Europe)||5-11 business days (For many major markets. Actual number of days may vary based on origin and customs delays)|
|DHL International Standard (Europe)||5-11 business days (For many major markets. Actual number of days may vary based on origin and customs delays)|
|DHL Global Mail Packet Plus (Rest of World)||7-16 business days (For many major markets. Actual number of days may vary based on origin and customs delays)|
|DHL International Standard (Rest of World)||7-16 business days (For many major markets. Actual number of days may vary based on origin and customs delays)|
|USPS International Priority||6-10 business days (For many major markets. Actual number of days may vary based on origin and customs delays)|
|FedEx International Priority||
Time-definite delivery typically in 2 or 3 business days. Reach major cities in Canada and Mexico typically in 2 business days, and major cities in Europe, Asia and Brazil by noon typically in 2 business days.
|FedEx International Economy||
Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico).
Customs duties will be required upon delivery.
Please note: Due to trade restrictions we do not ship to the following countries: Cuba, Iran, North Korea, Sudan and Syria.
If we do not have an authorized International Distributor in your area, we will happily ship directly to you from the US. However, it may take longer and, depending on your country's customs fees, tariffs or additional import duties, it may cost a bit more.
My order is lost/stolen/damaged, how can I submit a claim?
We are only able to accept claims within 16 days from the date of delivery. If your order tracking shows the package as delivered, please contact USPS or your local postal service provider prior to submitting a claim form.
If they are unable to locate your package, please fill out this form here to file your claim.
Why is DHL not updating my order status?
DHL Tracking information may take a few business days to update.
Why is it taking so long to receive my order?
International packages with DHL are processed through main distribution centers in Chicago and/or Germany before making it to country of destination. Due to customs processing which is handled by the local postal service in your country, shipping with DHL may exceed our estimated 16 business day transit time.
Please note: Once the parcel is picked up by the courier, Crossrope no longer has control over the shipping or delivery time.
My order has arrived in my country, who can I contact about my delivery?
Once international packages arrive in your country, they are handled by the local postal service and are responsible for the final delivery. Please contact your local postal service for further information.
How can I track my order?
If your order has shipped with DHL and has arrived in the destination country, DHL will provide you with a new tracking number for your local postal service. Please use the HERE to track your package.