Domestic Shipping (US)
|Delivery Service||Expected Delivery||Notes|
|FedEx Smartpost||4 to 7 Business Days||Final Delivery by USPS|
|FedEx||1 to 3 Business Days||Actual Transit Time Defined at Checkout|
- Customs, tariffs, and additional taxes included ONLY when indicated by the shipping method (ex. DHL Road 2-3 Days “Duties Included”).
- Customs, tariffs, or additional taxes NOT included for all FedEx Delivery Services and are the responsibility of the customer upon delivery. These Fees vary by country and are not the responsibility of Crossrope.
|Delivery Service||Expected delivery|
|DHL Road 2-3 Days (Duties Included)||2 to 3 Business Days (All duties are included with shipment and will not need to be paid by the customer)|
|FedEx International Mail Service||4 to 11 Business Days (Final Delivery by Local Post Office)|
|FedEx International Priority
||1 to 3 Business Days
|FedEx International Economy
||3 to 5 Business Days|
Please note: Due to trade restrictions we do not ship to the following countries: Cuba, Iran, North Korea, Sudan and Syria.
If we do not have an authorized International Distributor in your area, we will happily ship directly to you from the US. However, it may take longer and, depending on your country's customs fees, tariffs or additional import duties, it may cost a bit more.
My order is lost/stolen/damaged, how can I submit a claim?
We are only able to accept claims within 16 days from the date of delivery. If your order tracking shows the package as delivered, please contact the appropriate postal service provider prior to submitting a claim form.
If they are unable to locate your package, please fill out this form here to file your claim.
My order has arrived in my country, who can I contact about my delivery?
Once international packages arrive in your country, they are handled by the local postal service and are responsible for the final delivery. Please contact your local postal service for further information.
How can I track my order?
If your order has shipped with FedEx International MailService and has arrived in the destination country, FedEx International MailService will provide you with a new tracking number for your local postal service. Please click HERE to track your package.