Shipping

Domestic Shipping (US)

Delivery Service Expected Delivery Notes
FedEx Smartpost 4 to 7 Business Days Final Delivery by USPS
FedEx 1 to 3 Business Days Actual Transit Time Defined at Checkout

International Shipping

Customs

  • Customs, tariffs, and additional taxes included ONLY when indicated by the shipping method (ex. DHL Road 2-3 Days “Duties Included”). 

  • Customs, tariffs, or additional taxes NOT included for all FedEx Delivery Services and are the responsibility of the customer upon delivery. These Fees vary by country and are not the responsibility of Crossrope.
 
Delivery Service Expected delivery Ships From
DHL Road 2-3 Days (Duties Included) 2 to 3 Business Days (All duties are included with shipment and will not need to be paid by the customer) Ireland
FedEx International Priority
1 to 3 Business Days
U.S.A. (Subject to Customs and Duties)
FedEx International Economy
3 to 5 Business Days U.S.A. (Subject to Customs and Duties)

 

Please note: Due to trade restrictions we do not ship to the following countries: Cuba, Iran, North Korea, Sudan and Syria.

 

European Union

We now ship select products from our fulfillment center in Ireland.

Products with shipping option “DHL Road 2-3 Days” will ship from Ireland and reach the customer in the stated 2 to 3 business days.

Items shipped to the EU from Ireland will not be subject to any additional Customs and Duties charges beyond what’s paid at checkout

 

Additional Countries

If we do not have an authorized International Distributor in your area, we will happily ship directly to you from the US. However, it may take longer and, depending on your country's customs fees, tariffs or additional import duties, it may cost a bit more.

 

SHIPPING FAQs

My order is lost/stolen/damaged, how can I submit a claim?

We are only able to accept claims within 16 days from the date of delivery. If your order tracking shows the package as delivered, please contact the appropriate postal service provider prior to submitting a claim form.

If they are unable to locate your package, please fill out this form here to file your claim.

 

My order has arrived in my country, who can I contact about my delivery? 

Once international packages arrive in your country, they are handled by the local postal service and are responsible for the final delivery. Please contact your local postal service for further information.

 

How can I track my order?

If your order has shipped with FedEx International MailService and has arrived in the destination country, FedEx International MailService will provide you with a new tracking number for your local postal service. Please click HERE to track your package.

 

 

Try Crossrope 30 Days Risk-Free

Want to try our ropes risk-free? Use them in your workouts for 30 days and see the difference for yourself. If you're not 100% satisfied with your experience, we'll take them back and refund you every penny. Guaranteed.

Gifting? No problem. We'll extend our guarantee to end of January 2019.