Return and Exchange Form

If you would like to return or exchange your ropes, please follow these steps:

Step 1

Complete and submit the Returns Form (below). You will need access to your order information to complete the form.

Step 2

Print your return shipping label and attach it to your original Crossrope box or any cardboard shipping box (smaller is better). Please make sure to remove any old shipping labels and seal your box completely.

Step 3

Drop your box off at any authorized FedEx shipping or drop off center. Once you ship your package to us, we'll take care of the rest.

Find a FedEx Shipping Center near you

Please note: it takes 1 to 2 business days for us to process returns and you can expect to see a credit back in your account within 3-5 business days. *Due to the holidays, our returns process time may be slightly delayed. We appreciate your patience during this time.

Tips for submitting an exchange/return request:

  • Please enter your invoice/order number as the Exchange Number
  • If you are not happy with the item ordered, you can request for a product exchange. Please just include the name of the product you wish to receive in the comments section
  • If exchanging a size of a set, please only ship back your ropes and hold on to your handles as well as any bags or packaging you would like to keep
  • If requesting a return, please include details on the reason for the return in the comments section.
Have questions?

Contact us at

60 Day Badge
Love your ropes or your money back. Try them for 60 days, risk-free.
Change your mind? No sweat! Send them back in any shape.
Free US return shipping. Full refund.