FAQs

  1. What is the Infinity Rope System?

    The Infinity Rope System Sets are our patented, weighted quick-change jump ropes. The ropes can be used both indoors and outdoors. (except the Bolt Set speed ropes which are recommended for indoor use only)
  2. What are the benefits of a using a jump rope system? (Why do I need more than 1 jump rope?)

    The benefit of having a system (2 or more ropes) is that you can easily vary your training style and achieve multiple fitness goals. Are you a beginner? It's easier to learn on mid-weight ropes like the 1/4 Lb black Agility rope and 1/2 Lb blue Energy rope. Want to train speed and quickness skills like the double under? Use a lighter rope like the Speed or Sprint from our Bolt Set. Want to train strength and stamina? Use a medium or heavy weight rope. These multi-weight rope options each provide distinctly different training advantages.
  3. What combo set should I get?

    If you intend to jump outdoors, purchase one of the Infinity Rope Systems. Every single set is suitable for all ability levels (except the Bolt Set which is geared toward more experienced jumpers) The more comprehensive sets offer the best value (Premium Set) while the smaller sets (Starter Set) are lower priced options that still deliver an excellent workout experience.
  4. Can beginners use heavy/weighted ropes?

    All of our rope weights are suitable for any ability level.  In fact, if you are new to jumping or have struggled in the past, you will find that a weighted rope is much easier to use than a standard jump rope.  When the weight is distributed throughout the length of the rope, it provides excellent feedback to the jumper. This enables even the most uncoordinated of jumpers to time his or her jumps and to build coordination, rhythm, and confidence.
  5. How do I determine my size?

    The recommended user height ranges for each rope size are provided on all product pages. If you have an existing rope, you can measure the rope between the handles (not including the handles) to determine the Crossrope size best for you. For further guidance, our sizing page is here.
  6. What if I order the wrong size?

    We've had a very high success rate for customers using our sizing guidelines. If your ropes seem too short at first, make sure that you watch our videos (or others on YouTube) to ensure that you are using proper technique with tight elbows. We want you to improve! If your rope is still too short or too long, our absolute top priority is customer satisfaction and you can quickly and easily submit any exchange or return request HERENote: Size exchanges do not apply to customers outside of the United States.
  7. What are your shipping policies? Do you ship internationally?

    We ship to most countries and all APO/FPO/DPO addresses. (We have a distributor for the countries that we do not ship to) The cost for APO/FPO/DPO is the same as domestic prices. Please allow 7-10 business days for APO/FPO/DPO. USPS states that International shipping typically takes 6-10 business days to arrive at customs in most countries. For a detailed overview of our domestic and international shipping policies, please view our Shipping Information page here.
  8. Do you offer any warranty or have a return/exchange policy?

    We offer a 2 year warranty on our handles and stand behind our products. Our warranty does not cover wear and tear on ropes. This is normal with all jump ropes and you will have to eventually replace them. We're also proud to have a 30 day size exchange guarantee or a 30 day money back guarantee. You can quickly and easily submit any exchange or return request HERE.
  9. What does "Pre-Order" mean?

    Products that marked as "pre-order" mean they are currently out of stock. However, you can still place an order for the product. Since we ship in the order of which orders are received, you will get your shipment sooner than if you were to wait for the item to be back in stock.

    The product page should also give an ESTIMATED shipping date. Once your order is shipped, our team will send over an email with your tracking number as well. Feel free to contact our support team with any further questions about pre-order status.

  10. How do I contact you with a question?

    We're available via e-mail, phone, and live chat.  Visit the contact page for details.
  11. Do you offer an affiliate program?

    Yes. Please click HERE to find out more or apply.
  12. Can Crossrope cables be used outdoors?

    The 1/4 Lb, 1/2 Lb, 1 Lb and 2 Lb ropes in our Infinity Rope System can be used indoors and outdoors. The Bolt Set ropes (Sprint and Speed) are for use indoors only on non-abrasive surfaces. Note: Even though our weighted ropes can be used outdoors, use on non-abrasive indoor surfaces will increase the lifespan of a rope.
  13. Why do the handles make a 'clicking' noise when I jump?

    The Crossrope system has a patented design that allows users to quickly and easily change ropes to a clasp that is attached to the end of the handle. Due to the nature of the connection assembly, it is normal for the clasp to make contact with the ball bearing cap while a user is jumping.  This noise is not indicative of incorrect user technique and does not adversely affect jumping performance.
  14. What type of shoes should I use when jumping rope?

    There are a number of different footwear options when jumping rope. We recommend that you look for a shoe that has good full-foot cushioning, a relatively flat sole (avoid deep grooves), and a sole that extends to the front of the shoe in order to protect your toes.

    We've written a full blog post on jump rope shoes.
  15. It looks like some of the coating wore off my cable. Is this normal?

    Although you can greatly increase the life of the coating by jumping on non-abrasive surfaces like foam or rubber, the coating will eventually wear off. It will wear off faster on asphalt, concrete and hard textured surfaces. One benefit of the Crossrope System is that you can replace these high performance ropes for a fraction of the cost of replacing a full high quality jump rope since a new rope can be purchased individually and can be easily clipped on. Some of our customers also choose to wrap the worn area of the rope in a strong tape. If the steel cable is exposed or starts to fray, stop using your rope and consider a replacement.
  16. How do I work out with Crossrope? / Do you have any Crossrope workouts?

    Crossrope is so versatile that you can mix it in to any pre-existing workout routine. But we also provide a number of workout resources.
  17. Will using heavier cables throw off my timing for double unders with the jump rope I'm using now?

    One great thing about Crossrope is its versatility in helping you truly train in a constantly varied manner. In the short term, your body will undergo adaptation and experience fatigue levels beyond what you are accustomed to with jump roping and this may temporarily affect your timing. However, as your body adapts to the greater force demands and different timing, you will ultimately become better at double unders through an entire range of weights and athletic capabilities with both Crossrope and any alternate speed rope you use!
  18. Can I bring Crossrope in my carry on bag at the airport?

    We have heard of rare instances internationally where Crossrope cables have been confiscated, but there is typically no issue.  We do recommend clipping your largest rope to the handles in your bag so it is immediately recognized as a jump rope.



Priority Shipping
2 Year Handle Warranty
Premium Customer Care
30 Day Returns and Size Exchanges
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