FAQs

How Can We Help You?

New Infinity Rope System FAQs
Jump Rope Sizing FAQs
Product FAQs
Exchange/Return FAQs
Shipping and Order FAQs
Getting Started FAQs
Jump Rope Community FAQs

New Infinity Rope System FAQs

What is the difference between the new Infinity Rope System and the previous system?

Our previous jump rope system, what we now call the First Gen Crossrope system, is a popular, highly-rated system with over 1,000 five-star reviews. We will continue to support for the foreseeable future.

The new Infinity Rope System is the latest version of our flagship system. We've re-designed every single component of the system to give you the ultimate jump rope experience. This new system is specifically designed with your fitness goals in mind and comes with a custom 30 day program and custom app workouts (coming early 2018).

Note: The new Infinity Rope System is not compatible with our first generation ropes and handles.

Should I get the new system or the existing system?

Both systems are great and you'll get plenty of value from each. If you want to get started with your jump rope training right away, our first generation system will serve you great. If you want the latest and greatest of our jump rope technology and programming, the new system is perfect for you.

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Jump Rope Sizing FAQs

How do I determine my size?

The recommended user height ranges for each rope size are provided on all product pages. If you have an existing rope, you can measure the rope between the handles (not including the handles) to determine the Crossrope size best for you. For further guidance, our sizing page is here.

What if I'm in-between two sizes?

If you happen to fall in-between two sizes (example - you're 5'8.5" or 1.74m tall and you're not sure whether to go Medium or Large), we recommend using the following guidelines: If you're new to jump rope training and have never jumped before, go with the longer option (Large, in this example) as this will give you more room for error as you're learning. If you already have experience with jumping or you're generally well-coordinated, then it really comes down to personal preference. If you want to maximize the speed of your jumping, go with the shorter option (Medium, in this example). If you generally enjoy jumping with a longer rope for tricks and freestyle jumping, go with the longer option (Large, in this example).

What if I order the wrong size?

We've had a very high success rate for customers using our sizing guidelines. If your ropes seem too short at first, make sure that you watch our videos (or others on YouTube) to ensure that you are using proper technique with tight elbows. We want you to improve! If your rope is still too short or too long, our absolute top priority is customer satisfaction and you can quickly and easily submit any exchange or return request HERENote: Size exchanges do not apply to customers outside of the United States.

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Product FAQs

Product Specifications

The following are some general product specifications for our first gen system and Infinity Rope System:

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Product Name

Total Weight

Diameter

Linkage

Length

Slim Handles

7 oz.

-

1"

8"

Power Handles

10 oz.

-

1"

8"

1/4 lb Infinity Rope

1/4 lbs

15/64" or (mm)

-

S= 94", M= 100", L= 106, XL=112"

1/2 lb Infinity Rope

1/2 lbs

5/16" or (mm)

-

S= 94", M= 100", L= 106, XL=112"

1 lb  Infinity Rope

1 lbs

7/16" or 11 (mm)

-

S= 94", M= 100", L= 106, XL=112"

2 lb Infinity Rope

2 lbs

19/32" or 15 (mm)

-

S= 94", M= 100", L= 106, XL=112"

Crossrope Mat

4 lbs

1/4" thick or 6.35 (mm)

-

2.5 ft (2'6") wide and 5 ft. long

 

FIRST GEN CROSSROPE 

Product Name

Total Weight

Diameter

Linkage

Length

Rugged Handles

10 oz.

-

1.5"

8.5"

Quick Handles

6 oz.

-

1.5"

9"

Sprint Rope

1 oz.

5/64" or 2.1 (mm)

-

120"

Speed Rope

2 oz.

9/64" or 3.7 (mm)

-

120"

Agility Rope

1/4 lbs

15/64" or (mm)

-

S= 93", M= 99", L= 105", XL=113"

Energy Rope

1/2 lbs

5/16" or (mm)

-

S= 93", M= 99", L= 105", XL=113"

Intensity Rope

1 lbs

7/16" or 11 (mm)

-

S= 93", M= 99", L= 105", XL=113"

Fury Rope

2 lbs

19/32" or 15 (mm)

-

S= 93", M= 99", L= 105", XL=113"

How do I take care of my handles?

To maximize the life and performance of your jump rope handles, please make sure to keep them clean and dry at all times. Do not leave your handles out in the rain or submerge them in water. Instead, use a damp cloth to remove any dirt.

Can Crossrope cables be used outdoors?

The 1/4 Lb, 1/2 Lb, 1 Lb and 2 Lb ropes in our Infinity Rope System can be used indoors and outdoors. The Bolt Set ropes (Sprint and Speed) are for use indoors only on non-abrasive surfaces. Note: Even though our weighted ropes can be used outdoors, use on non-abrasive indoor surfaces will increase the lifespan of a rope.

It looks like some of the coating wore off my cable. Is this normal?

Although you can greatly increase the life of the coating by jumping on non-abrasive surfaces like foam or rubber, the coating will eventually wear off. It will wear off faster on asphalt, concrete and hard textured surfaces. One benefit of the Crossrope System is that you can replace these high performance ropes for a fraction of the cost of replacing a full high quality jump rope since a new rope can be purchased individually and can be easily clipped on. Some of our customers also choose to wrap the worn area of the rope in a strong tape. If the steel cable is exposed or starts to fray, stop using your rope and consider a replacement.

Why do the handles make a 'clicking' noise when I jump?

The Crossrope system has a patented design that allows users to quickly and easily change ropes to a clasp that is attached to the end of the handle. Due to the nature of the connection assembly, it is normal for the clasp to make contact with the ball bearing cap while a user is jumping. This noise is not indicative of incorrect user technique and does not adversely affect jumping performance.

For the new Infinity Rope System, the clicking noise should be minimal when proper technique is used. Typically, the clicking noise is loudest when the rope strikes the ground too far in front of your feet. If you hear the click, try pulling your hands back and in line with your hips.

Can I bring Crossrope in my carry on bag at the airport?

We have heard of rare instances internationally where Crossrope cables have been confiscated, but there is typically no issue.  We do recommend clipping your largest rope to the handles in your bag so it is immediately recognized as a jump rope.

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Exchange/Return FAQs

Do you offer any warranty or have a return/exchange policy?

We offer a 2 year warranty on our handles and stand behind our products. Our warranty does not cover wear and tear on ropes. This is normal with all jump ropes and you will have to eventually replace them. We're also proud to have a 30 day size exchange guarantee or a 30 day money back guarantee. You can quickly and easily submit any exchange or return request on our page HERE.

I have submitted the exchange/return form. Now what?

Thank you for submitting the form! All that you have to do now is send back the item(s) to the address provided on the form. Once we receive your shipment back, we will process your request.

How long will it take to have my exchange/return processed?

Once your package is received by our team, please allow 2-4 business days for your request to be processed. You will receive an email from us once completed.

How do I send the exchange/return back?

Please see our Return and Exchange policy HERE.

Do I need to send Crossrope the tracking number?

Though you do not need to include the tracking number in the form or email it to us, we do HIGHLY recommend that you keep your tracking number on hand, until you receive confirmation that is has been received by our team.

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Shipping and Order FAQs

Do you ship internationally?

Yes, we do ship internationally. Please check our shipping timelines here.

How much does shipping cost?

To estimate your shipping costs, add your products to your cart, then add your shipping info and click Estimate Shipping.

What are your shipping policies and timelines?

We ship to most countries and all APO/FPO/DPO addresses. The cost for APO/FPO/DPO is the same as domestic prices. We have a distributor for some of the countries we do not ship to. For a detailed overview of our domestic and international shipping timelines and policies, please view our Shipping Information page here.

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Getting Started FAQs

What are the benefits of a using a jump rope system? (Why do I need more than 1 jump rope?)

The benefit of having a system (2 or more ropes) is that you can easily vary your training style and achieve multiple fitness goals. Are you a beginner? It's easier to learn on mid-weight ropes like the 1/4 Lb black Agility rope and 1/2 Lb blue Energy rope. Want to train speed and quickness skills like the double under? Use a lighter rope like the Speed or Sprint from our Bolt Set. Want to train strength and stamina? Use a medium or heavy weight rope. These multi-weight rope options each provide distinctly different training advantages.

What combo set should I get?

If you intend to jump outdoors, purchase one of the Infinity Rope Systems. Every single set is suitable for all ability levels (except the Bolt Set which is geared toward more experienced jumpers) The more comprehensive sets offer the best value (Premium Set) while the smaller sets (Starter Set) are lower priced options that still deliver an excellent workout experience.

Can beginners use heavy/weighted ropes?

All of our rope weights are suitable for any ability level.  In fact, if you are new to jumping or have struggled in the past, you will find that a weighted rope is much easier to use than a standard jump rope.  When the weight is distributed throughout the length of the rope, it provides excellent feedback to the jumper. This enables even the most uncoordinated of jumpers to time his or her jumps and to build coordination, rhythm, and confidence.

How do I work out with Crossrope? / Do you have any Crossrope workouts?

Crossrope is so versatile that you can mix it in to any pre-existing workout routine. But we also provide a number of workout resources.

What type of shoes should I use when jumping rope?

There are a number of different footwear options when jumping rope. We recommend that you look for a shoe that has good full-foot cushioning, a relatively flat sole (avoid deep grooves), and a sole that extends to the front of the shoe in order to protect your toes.

We've written a full blog post on jump rope shoes.

Will using heavier cables throw off my timing for double unders with the jump rope I'm using now?

One great thing about Crossrope is its versatility in helping you truly train in a constantly varied manner. In the short term, your body will undergo adaptation and experience fatigue levels beyond what you are accustomed to with jump roping and this may temporarily affect your timing. However, as your body adapts to the greater force demands and different timing, you will ultimately become better at double unders through an entire range of weights and athletic capabilities with both Crossrope and any alternate speed rope you use!

What does "Pre-Order" mean?

Products that marked as "pre-order" mean they are currently out of stock. However, you can still place an order for the product. Since we ship in the order of which orders are received, you will get your shipment sooner than if you were to wait for the item to be back in stock.

The product page should also give an ESTIMATED shipping date. Once your order is shipped, our team will send over an email with your tracking number as well. Feel free to contact our support team with any further questions about pre-order status.

How do I contact you with a question?

We're available via e-mail, phone, and live chat.  Visit the contact page for details.

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Jump Rope Community FAQs

What is the Jump Rope Fitness Community?

The Jump Rope Fitness Community is a special private Facebook group where we share unique workouts, fitness challenges, performance weeks, and other fun events for our participants. It's free to join and everyone is welcome.

You can join our community here.

Do I need to have access to Facebook?

Yes. Our community is currently hosted as a private Facebook community. We are looking for alternative solutions to implement in the future and will keep you posted.

If you would like to participate in our 30 day challenge, you do not need to be part of the Facebook community as we will be delivering all of the workouts via email.

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Try Crossrope 30 Days Risk-Free

Want to try our ropes risk-free? Use them in your workouts for 30 days and see the difference for yourself. If you're not 100% satisfied with your experience, we'll take them back and refund you every penny. Guaranteed.