At Crossrope, we stand behind our jump rope products and are confident that they will perform as designed. If you are not 100% satisfied with the quality and performance of our products, you may return or exchange them within 30 days of when you receive your purchase. We love all of our customers and make every effort to ensure that you have an amazing experience.
For details, please refer to our guidelines below.
We’re dedicated to your success on your fitness journey. That’s why we promise to make sure you have the right size and product for your fitness goals and ensure your investment with us is risk-free.
If you are unsure whether you have the correct size, please review these helpful sizing guidelines first:
Crossrope Sizing Guidance
If you still have difficulty jumping and think your rope length is incorrect or if you have decided that you want to exchange for another one of our products within 30 days of receipt, please fill out an exchange request here.*
*Please note one exchange per order
If you do need to make a return, we do want to say thank you for giving Crossrope a try. Nothing makes us happier than a legion of happy Crossrope jumpers, and as such we promise to do our very best to deliver an amazing product and customer experience.
With that said, we know that sometimes our system is not the right fit and we don’t want to leave anyone feeling burned. That's why we offer hassle-free returns to US customers, which means:
To protect our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange in certain situations, including:
Important: Please note that the free return shipping offer is only available to US customers due to the expense of international shipping. For international customers that wish to return a product, we can accommodate the return, but the customer is responsible for all return shipping costs.
We now offer return and exchange options to customers located within the European Union! All you need to do is cover the shipping cost back to our Fulfillment Center in Ireland, fill out our form HERE and we will take care of the rest.
This provides a more economic option for getting the product back to us, as well as allows us to cover shipping costs back to you - decreasing the transit time significantly to get you jumping again!
In order to qualify, your order must meet the following requirements:
To initiate a return or exchange within the EU please click here
If you have any questions about our return or exchange policies, please don’t hesitate to contact our support staff.
The Crossrope Team