Exchange and Return Policy

At Crossrope, we stand behind our jump rope products and are confident that they will perform as designed. If you are not 100% satisfied with the quality and performance of our products, you may return or exchange them within 30 days of when you receive your purchase. We love all of our customers and make every effort to ensure that you have an amazing experience.

For details, please refer to our guidelines below.

Product Use and Warranty Information

We know that purchasing a Crossrope is an important investment in yourself. We’re determined to meet or exceed your expectations every step of the way and we back that up with our warranty. We ask that you remember that a jump rope is a product you repeatedly strike against the ground and, therefore, wear and tear is normal and should be expected.

Our Warranty Details:

  • Our handles are covered by a 2-year warranty; if there is an issue with your handles, we will make it right.
  • Our ropes are not covered by warranty. That does not mean our ropes aren’t excellent quality and durable. It just means that all ropes wear out over time and you will eventually need to replace your ropes. Here are some factors that affect rope longevity:
Rope Longevity Factors
Volume of use outdoor use compared to indoor use: outdoor use is fine, but indoor use extends rope life
Frequency and duration of use: more use = faster wear
Temperature: prolonged use in very cold temperatures can reduce rope life
Rope thickness: heavier ropes have thicker plastic coating and last longer

If you feel like the product did not meet your performance and quality expectations, please contact us and we will be happy to send you a replacement.

Hassle-Free Size and Product Exchanges (U.S. Only)

We’re dedicated to your success on your fitness journey. That’s why we promise to make sure you have the right size and product for your fitness goals and ensure your investment with us is risk-free.

If you are unsure whether you have the correct size, please review these helpful sizing guidelines first:

If you still have difficulty jumping and think your rope length is incorrect or if you have decided that you want to exchange for another one of our products within 30 days of receipt, please fill out the form at the bottom of the page.

Crossrope Sizing Guidance

What happens after you fill out your exchange form?

After you fill out the form, we will ship out your requested exchange size or product once it is received.

Please note that it takes us 1-2 business days to process an exchange.

Important: free return shipping is only available to US customers due to the expense of international shipping. For international customers that wish to exchange a size or product, there may be additional fees.

Hassle-Free Returns (U.S. Only)

If you do need to make a return, we do want to say thank you for giving Crossrope a try. Nothing makes us happier than a legion of happy Crossrope jumpers, and as such we promise to do our very best to deliver an amazing product and customer experience.

Crossrope customer service review

With that said, we know that sometimes our system is not the right fit and we don’t want to leave anyone feeling burned. That's why we offer hassle-free returns to US customers, which means:

  • You may cancel an order at any time prior to shipment
  • You may return your Infinity Ropes within the first 30 days after your receipt.

If you would like to return your ropes, please follow these steps:

Step 1

Complete and submit the Returns Form (below). You will need access to your order information to complete the form.

Step 2

Print your return shipping label and attach it to your original Crossrope box or any cardboard shipping box (smaller is better). Please make sure to remove any old shipping labels and seal your box completely.

Step 3

Drop your box off at any authorized USPS shipping center. Once you ship your package to us, we'll take care of the rest.

Find a USPS Shipping Center near you

Please note: it takes 1 to 2 business days for us to process returns and you can expect to see a credit back in your account within 3-5 business days.

Tips for submitting an exchange/return request:

  • Please enter your invoice/order number as the Exchange Number
  • If you are not happy with the item ordered, you can request for a product exchange. Please just include the name of the product you wish to receive in the comments section
  • If exchanging a size of a set, please only ship back your ropes and hold on to your handles
  • If requesting a return, please include details on the reason for the return in the comments section.

Special Conditions

To protect our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents
  • Products showing excessive wear and tear. If you’re unsure on whether you are going to keep the product, please test it on indoor surfaces only

Important: Please note that the free return shipping offer is only available to US customers due to the expense of international shipping. For international customers that wish to return a product, we can accommodate the return, but the customer is responsible for all return shipping costs.

If you have any questions about our return or exchange policies, please don’t hesitate to contact our support staff.

The Crossrope Team