Exchange and Return Policy

At Crossrope, we stand behind our jump rope products and are confident that they will perform as designed. If you are not 100% satisfied with the quality and performance of our products, you may return or exchange them within 30 days of when you receive your purchase. We love all of our customers and make every effort to ensure that you have an amazing experience.

For details, please refer to our guidelines below.

Hassle-Free Size and Product Exchanges (U.S. Only)

We’re dedicated to your success on your fitness journey. That’s why we promise to make sure you have the right size and product for your fitness goals and ensure your investment with us is risk-free.

If you are unsure whether you have the correct size, please review these helpful sizing guidelines first:

If you still have difficulty jumping and think your rope length is incorrect or if you have decided that you want to exchange for another one of our products within 30 days of receipt, please fill out the form at the bottom of the page.

Crossrope Sizing Guidance

What happens after you fill out your exchange form?

After you fill out the form, we will ship out your requested exchange size or product once it is received.

Please note that it takes us 1-2 business days to process an exchange.

Important: free return shipping is only available to US customers due to the expense of international shipping. For international customers that wish to exchange a size or product, there may be additional fees.

Hassle-Free Returns (U.S. Only)

If you do need to make a return, we do want to say thank you for giving Crossrope a try. Nothing makes us happier than a legion of happy Crossrope jumpers, and as such we promise to do our very best to deliver an amazing product and customer experience.

With that said, we know that sometimes our system is not the right fit and we don’t want to leave anyone feeling burned. That's why we offer hassle-free returns to US customers, which means:

  • You may cancel an order at any time prior to shipment
  • You may return your Infinity Ropes within the first 30 days after your receipt.

Special Conditions

To protect our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents
  • Products showing excessive wear and tear. If you’re unsure on whether you are going to keep the product, please test it on indoor surfaces only

Important: Please note that the free return shipping offer is only available to US customers due to the expense of international shipping. For international customers that wish to return a product, we can accommodate the return, but the customer is responsible for all return shipping costs.

If you have any questions about our return or exchange policies, please don’t hesitate to contact our support staff.

The Crossrope Team

To initiate a Return/Exchange request please click HERE.